Thank you for shopping at Oge Ara. We are dedicated to providing a seamless and reliable delivery experience for our customers. Please review the following information regarding our shipping and delivery policies:
1. Processing Time: Once your order is placed and payment is confirmed, our team will process your order within 1-3 business days. Please note that processing time may vary depending on the complexity of the item and its availability.
2. Shipping Methods and Timeframes: We partner with reliable shipping carriers to ensure your package reaches you safely and efficiently. The shipping options available to you will be displayed during the checkout process. The estimated delivery timeframes are as follows:
- Lagos: 1 to 2 business days
- Outside Lagos: 2 to 5 business days
- Outside Nigeria: 5 to 7 business days
Please note that these timeframes are estimates and may vary depending on factors beyond our control, such as customs clearance, local holidays, or unforeseen circumstances.
3. Shipping Costs: Shipping costs are calculated based on your location, selected shipping method, and the total weight of your order. The applicable shipping charges will be displayed during the checkout process for your review before completing the purchase.
4. All orders are delivered during business hours (from 8am to 6pm) and this excludes Sunday.
5. Order Tracking: Once your order is shipped, we will provide you with a tracking number and a link to track your package. You can use this information to monitor the progress of your delivery and estimate the expected delivery date.
6. Customs and Duties: Please be aware that international orders may be subject to customs fees, import duties, taxes, or other charges imposed by your country’s customs authorities. These charges are the responsibility of the recipient. We recommend contacting your local customs office for more information about potential fees before placing your order.
7. Order Delivery and Signature: To ensure the safe delivery of your precious jewelry, a signature may be required upon receipt. Please make sure someone is available to accept the package at the provided shipping address during regular delivery hours.
8. Order Issues and Support: If you encounter any issues with your order, such as delays, damaged items, or incorrect shipments, please contact our customer support immediately. We are here to assist you and resolve any concerns you may have.
At Oge Ara, we strive to provide excellent customer service and deliver your cherished jewelry in a timely manner. Should you have any questions or need further assistance regarding our delivery policies, please don’t hesitate to reach out to our customer support team.
Thank you for choosing Oge Ara and we look forward to bringing a sparkle of joy to your doorstep!