At Oge Ara we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your jewelry item, we offer a flexible return and exchange policy to ensure your peace of mind. Please review the following information regarding our return and exchange procedures:
Eligibility for Returns and Exchanges:
We accept returns and exchanges for jewelry items within three days from the date of delivery. To be eligible for a return or exchange, the item must meet the following criteria:
- It must be in its original, unused condition.
- It must include all original packaging, tags, and any accompanying documentation.
Custom-made or engraved items may not be eligible for return or exchange unless they are damaged or defective.
Initiation of Return or Exchange:
To initiate a return or exchange, please follow these steps:
- Contact our customer support within the specified timeframe and provide your order details.
Our customer support team will guide you through the process and provide you with a Return Authorization Number (RAN) or Exchange Authorization Number (EAN). - Please ensure that the item is securely packaged to prevent damage during transit.
Return and Exchange Process:
Once you have received your RAN or EAN, please follow these instructions:
For Returns: Ship the item back to us using a traceable and insured shipping method. The return shipping costs will be your responsibility.
For Exchanges: Ship the item back to us using a traceable and insured shipping method. You will be responsible for the return shipping costs and any price difference for the exchanged item.
Inspection and Refund/Exchange:
Upon receiving the returned item, our quality assurance team will inspect it to ensure it meets the eligibility criteria. After the inspection:
For Returns: If the item is deemed eligible, we will process a refund to the original payment method used during the purchase. Please note that the refund amount will exclude any shipping fees.
For Exchanges: If the item is deemed eligible, we will process the exchange and ship the requested item to you. Any price difference will be charged or refunded accordingly.
Non-Returnable Items:
For hygiene and safety reasons, we are unable to accept returns or exchanges on the following items:
Earrings (for pierced ears)
Body jewelry
Personalized or engraved items (unless they are damaged or defective)
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact our customer support immediately. We will guide you through the necessary steps to resolve the issue promptly, which may include repair, replacement, or refund.
Non-Refundable Fees:
Please note that any additional fees, such as shipping charges, duties, or taxes, incurred during the purchase or return process are non-refundable.
Communication and Support:
Our dedicated customer support team is here to assist you with any questions, concerns, or assistance you may require regarding returns and exchanges. Please contact us, and we will be happy to provide you with the necessary support.
We strive to provide a smooth and satisfactory return and exchange experience for our valued customers. If you have any further inquiries or need clarification about our policies, please don’t hesitate to reach out to our customer support team.
Thank you for choosing Oge Ara, and we hope you enjoy your jewelry shopping experience with us!